Shipping policy

OVERVIEW

At Flappaway LLC, we aim to ensure your order is delivered promptly and safely. This Shipping Policy outlines how we handle order processing, delivery times, shipping fees, and tracking information.

By placing an order with us, you agree to the terms described below.

 

 

SECTION 1 – ORDER PROCESSING TIME

Orders are typically processed within 2–5 business days after payment confirmation.
Processing times may be longer during peak seasons, sales events, or holidays.

Once your order has been processed, you will receive a shipment confirmation email containing tracking information.

Please note that processing time does not include weekends or public holidays.

 

 

SECTION 2 – SHIPPING TIMES

Estimated delivery times depend on your location and the shipping method selected.

Standard Shipping:

  • United States: 7–18 business days
  • International Orders: 10–25 business days

Delivery times are estimates only and are not guaranteed. Actual times may vary due to customs delays, carrier issues, or events beyond our control.

 

 

SECTION 3 – SHIPPING CONFIRMATION & TRACKING

Once your order ships, you will receive an email with tracking details. Tracking updates may take up to 3–5 business days to appear after dispatch.

If you do not receive your tracking information within 7 business days of placing your order, please contact us at flappawayllc@gmail.com.

 

 

SECTION 4 – SHIPPING FEES

Shipping fees are calculated at checkout based on your delivery address and order size.
Certain promotions may include free shipping within specific regions or order amounts, as advertised on our website.

Shipping fees are non-refundable, except in cases where we are responsible for a damaged, incorrect, or defective item.

 

 

SECTION 5 – WRONG ADDRESS OR UNDELIVERABLE PACKAGES

Please ensure your shipping address is entered correctly at checkout.
We are not responsible for packages lost or delayed due to incorrect or incomplete addresses.

If a package is returned to us due to an incorrect address, customers may be responsible for additional re-shipping costs.

 

 

SECTION 6 – LOST OR STOLEN PACKAGES

Once your order has been shipped and marked as delivered by the carrier, Flappaway LLC is not liable for lost, stolen, or misplaced packages.
If you believe your package was lost or stolen, please contact the shipping carrier directly to file a claim.

We will assist where possible but cannot guarantee replacement or refund for such cases.

 

 

SECTION 7 – CUSTOMS, DUTIES & TAXES (FOR INTERNATIONAL ORDERS)

International shipments may be subject to import duties, taxes, or customs fees imposed by your local government.
These charges are not included in our product prices or shipping fees and are the customer’s responsibility.

Flappaway LLC is not responsible for delays caused by customs processing or for any additional fees once the item has shipped.

 

 

SECTION 8 – SHIPPING RESTRICTIONS

We currently ship to most major countries worldwide. However, certain regions may be excluded due to carrier limitations or import restrictions.

If your location cannot be serviced, you will be notified promptly and issued a full refund.

 

 

SECTION 9 – DELAYS & FORCE MAJEURE

We are not responsible for delays caused by events beyond our control, including but not limited to:

  • Weather conditions
  • Natural disasters
  • Customs inspections
  • Strikes or labor disputes
  • Transportation disruptions
  • Carrier errors

While we strive to ensure timely delivery, these events may cause unavoidable shipping delays.

 

 

SECTION 10 – CONTACT INFORMATION

Questions about the Shipping Policy should be sent to us at:
📧 flappawayllc@gmail.com
🏢 Flappaway LLC
1209 Mountain Road Place Northeast,
Albuquerque, New Mexico 87110,
United States