Refund policy

OVERVIEW

At Flappaway LLC, we’re committed to providing quality products and a reliable shopping experience. However, since our products are shipped directly from our suppliers, certain limitations apply to our return and refund policy.

By making a purchase from our store, you agree to the terms outlined below.

 

SECTION 1 – ELIGIBILITY PERIOD

Refunds and returns are only available within 7  days of delivery.

If 7 days have passed since your item was marked as delivered, unfortunately, we cannot offer you a refund or exchange under any circumstances.

 

SECTION 2 – GENERAL POLICY

We only offer returns or refunds for items that arrive damaged, defective, or significantly different from what was described on our website.

  • Refunds or returns will not be accepted for:
  • Change of mind or personal dislike of the product;
  • Orders where the customer chose the wrong color, size, or item;
  • Products that match their description and are delivered in good, undamaged condition;
  • Delays caused by shipping carriers, customs, or external factors beyond our control.

If the product you received is undamaged, functional, and matches your order, it is considered final sale and not eligible for a return or refund.

 

SECTION 3 – DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective, please contact us within 7 days of delivery at flappawayllc@gmail.com with the following details:

  • Your order number;
  • A clear photo or video showing the defect or damage;
  • A short description of the issue.

Once reviewed, we may offer:

  • A replacement (if stock is available), or
  • A refund to your original payment method.

Approved refunds will be processed within 5–10 business days, depending on your payment provider’s processing times.

 

SECTION 4 – ORDER CANCELLATIONS

Orders may be canceled only before they are processed or shipped.
Once an order has been shipped, it cannot be canceled, changed, or refunded unless it meets the conditions stated in Section 3.

 

SECTION 5 – RETURN SHIPPING

If a return is approved, you may be required to return the item to a designated warehouse.
Unless the return is due to an error on our part, the customer is responsible for all return shipping costs.

Shipping fees and handling charges are non-refundable.

 

SECTION 6 – LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company—there may be a delay before your refund is officially posted.
  3. Contact your bank—processing time varies by institution.

If you’ve done all of this and still haven’t received your refund, please contact us at flappawayllc@gmail.com.

 

SECTION 7 – NON-RETURNABLE ITEMS

Certain items are non-returnable and non-refundable, including but not limited to:

  • Sale or clearance items;
  • Gift cards;
  • Personalized or custom-made products;
  • Perishable goods;
  • Digital downloads or software;
  • Items returned without prior authorization.

 

SECTION 8 – POLICY CHANGES

We reserve the right to modify or update this Return & Refund Policy at any time. Changes will take effect immediately upon posting on our website. It is your responsibility to review this policy periodically.

 

SECTION 9 – CONTACT INFORMATION

Questions about the Return & Refund Policy should be sent to:
📧 flappawayllc@gmail.com
🏢 Flappaway LLC
1209 Mountain Road Place Northeast,
Albuquerque, New Mexico 87110,
United States